Privacy Policy

Privacy Policy

This Privacy Policy explains how Herbs N Beans collects, uses, stores, and protects your personal information when you visit or shop on our website: www.herbsnbeans.co.uk.

We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it, who we may share it with, and the rights you have under UK data protection law.

Who We Are

For the purposes of UK data protection law, Herbs N Beans is the data controller for the personal information we collect and use.

Business name: Herbs N Beans

Website: www.herbsnbeans.co.uk

Email: contact@herbsnbeans.co.uk

Business address: [INSERT YOUR BUSINESS ADDRESS]

If you have any questions about this Privacy Policy or how we use your personal data, please contact us at: contact@herbsnbeans.co.uk.

Information We Collect

We may collect and use the following types of personal information:

  • Your name;
  • Billing address;
  • Delivery address;
  • Email address;
  • Telephone number, where provided;
  • Order details, including products purchased, order value, delivery method, and order history;
  • Payment-related information, such as payment status and transaction references. We do not store full card details;
  • Account login details, if you create an account with us;
  • Messages, enquiries, complaints, returns requests, and other correspondence with us;
  • Reviews, feedback, or survey responses, where provided;
  • Marketing preferences, including whether you have opted in or opted out of marketing;
  • Technical information, including IP address, browser type, device type, operating system, pages visited, referral source, date and time of visit, and website usage information;
  • Cookie and tracking information, where applicable.

How We Collect Your Information

We collect personal information when you:

  • Place an order on our website;
  • Create an account;
  • Contact us by email, website form, social media, telephone, or other communication channels;
  • Subscribe to marketing communications;
  • Leave a review or provide feedback;
  • Use or browse our website;
  • Interact with our adverts, emails, or social media pages.

We may also receive limited information from third-party service providers that help us operate our website, process payments, deliver orders, detect fraud, provide analytics, or manage marketing communications.

How We Use Your Information

We use your personal information for the following purposes:

  • To process, fulfil, deliver, and manage your orders;
  • To take payment and process refunds;
  • To confirm your identity and verify payment or order details where necessary;
  • To provide customer service and respond to enquiries, complaints, returns, or refund requests;
  • To send order confirmations, dispatch updates, tracking information, and service messages;
  • To manage your customer account, where applicable;
  • To prevent fraud, misuse, chargebacks, and unauthorised transactions;
  • To comply with legal, tax, accounting, and record-keeping obligations;
  • To improve our website, products, customer service, and business operations;
  • To send marketing communications where permitted by law;
  • To measure the effectiveness of our website, marketing, and advertising;
  • To protect our legal rights and enforce our policies and terms.

Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

  • Contract: We use your information where necessary to process and fulfil your order, deliver goods, process payment, manage returns, and provide customer service connected to your purchase.
  • Legal obligation: We use your information where necessary to comply with legal duties, including tax, accounting, consumer law, fraud prevention, and regulatory obligations.
  • Legitimate interests: We use your information where necessary for our legitimate business interests, provided those interests are not overridden by your rights. This may include improving our services, handling disputes, preventing fraud, responding to enquiries, managing business records, and protecting our business.
  • Consent: We rely on consent where required, such as for certain types of marketing or non-essential cookies. You can withdraw consent at any time.

Marketing Communications

We may send you marketing emails or messages where you have given consent, or where we are permitted to do so under applicable electronic marketing rules.

Where you have bought or enquired about products from us, we may contact you about similar products or services where permitted by law, provided you were given a clear opportunity to opt out when your details were collected and in each marketing message. The ICO refers to this as the “soft opt-in” for existing customers. :contentReference[oaicite:1]{index=1}

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, following the opt-out instructions in the message, or contacting us at: contact@herbsnbeans.co.uk.

We will still send you important service messages about your order, account, delivery, returns, refunds, or other transaction-related matters even if you opt out of marketing.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, improve your browsing experience, understand website usage, remember preferences, support shopping basket functionality, and assist with marketing or advertising.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to work properly. Other cookies, such as analytics, advertising, or tracking cookies, may require your consent.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings. If you disable certain cookies, some parts of the website may not function properly.

For more information about cookies, you can visit: https://en.wikipedia.org/wiki/HTTP_cookie.

Log Files and Website Analytics

Like many websites, our website may use log files and analytics tools. These may collect information such as IP address, browser type, internet service provider, referring and exit pages, date and time stamp, pages visited, device type, and website usage information.

We use this information to analyse trends, administer the website, monitor website performance, understand customer behaviour, improve our services, protect website security, and gather general statistical information.

Who We Share Your Information With

We may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:

  • Website hosting and ecommerce platform providers;
  • Payment processors, such as card processors, PayPal, Stripe, Shop Pay, or similar providers;
  • Delivery companies, couriers, and postal services;
  • Email, customer service, and communication providers;
  • Marketing, advertising, analytics, and cookie technology providers, where applicable;
  • IT support, security, fraud prevention, and business service providers;
  • Professional advisers, such as accountants, legal advisers, insurers, or auditors;
  • Banks, payment providers, or card schemes in connection with payment disputes, refunds, fraud prevention, or chargebacks;
  • Regulators, law enforcement, HMRC, courts, or other authorities where required by law or where necessary to protect our legal rights.

We only share personal information where necessary, lawful, and appropriate. We require service providers to handle personal information securely and only use it for the purposes for which it is provided.

Payment Information

Payments are processed securely by third-party payment providers. We do not store or have access to your full card number or full payment card security details.

Payment providers may process your payment information in accordance with their own privacy policies and security standards. We may receive limited payment-related information, such as payment status, transaction ID, payment method type, billing details, and fraud or risk indicators.

International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure your personal information is protected in accordance with UK data protection law, such as using approved safeguards where required.

How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purposes described in this Privacy Policy.

In general:

  • Order, payment, refund, and transaction records may be kept for as long as required for tax, accounting, legal, and business record purposes;
  • Customer service messages, complaints, chargeback records, and dispute correspondence may be kept for as long as necessary to resolve the matter and protect our legal rights;
  • Marketing information is kept until you unsubscribe, withdraw consent, or your details are no longer needed for marketing purposes;
  • Website analytics and cookie information may be kept for the period set by the relevant analytics or cookie provider;
  • Account information may be kept while your account remains active, and for a reasonable period afterwards where necessary for legal or business purposes.

When personal information is no longer needed, we will delete it, anonymise it, or securely retain it only where required by law or legitimate business need.

Your Data Protection Rights

Under UK data protection law, you may have the following rights:

  • The right to be informed about how we use your personal information;
  • The right to access the personal information we hold about you;
  • The right to ask us to correct inaccurate or incomplete information;
  • The right to ask us to delete your personal information in certain circumstances;
  • The right to ask us to restrict how we use your personal information in certain circumstances;
  • The right to object to certain uses of your personal information, including direct marketing;
  • The right to data portability in certain circumstances;
  • The right to withdraw consent where we rely on consent;
  • The right to complain to the Information Commissioner’s Office.

To exercise your rights, please contact us at: contact@herbsnbeans.co.uk.

We may need to ask you for information to confirm your identity before responding to a request. We will respond to valid requests within the time required by law.

Your Right to Complain

If you are unhappy with how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

ICO website: https://ico.org.uk

ICO telephone: 0303 123 1113

Children’s Information

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you believe that a child has provided personal information to us, please contact us at: contact@herbsnbeans.co.uk. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information where required.

Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, email system, or online service can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential and for using a secure connection and device when shopping online.

Links to Other Websites

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should read the privacy policy of any third-party website you visit.

Business Transfers

If Herbs N Beans is sold, transferred, merged, reorganised, or acquired by another business, your personal information may be transferred to the new owner or operator where necessary to continue operating the business, fulfil orders, maintain records, and provide services to customers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If we make significant changes, we will take reasonable steps to make you aware of the changes, where appropriate.

Consent

Where we rely on consent to use your personal information, you may withdraw your consent at any time by contacting us or using the available opt-out method.

Please note that we do not rely on consent for all uses of personal information. In many cases, we use your information because it is necessary to process your order, comply with legal obligations, or pursue legitimate business interests.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: contact@herbsnbeans.co.uk

Website: www.herbsnbeans.co.uk

Business address: [INSERT YOUR BUSINESS ADDRESS]