This website is operated by Herbs N Beans. Throughout the site, the terms "we", "us" and "our" refer to Herbs N Beans. Herbs N Beans offers this website, including all information, tools, products and services available from this site to you, the user, subject to your acceptance of the terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you use our website and services and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced in these Terms or available by hyperlink.
These Terms of Service apply to all users of the site, including browsers, customers, vendors, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, or by placing an order with us, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not access the website, use our services, or place an order.
Any new features, products, services or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We may update, change or replace parts of these Terms of Service by posting updates and/or changes to our website. Changes will not affect orders that have already been accepted by us, unless required by law or unless the change is beneficial to you. Your continued use of the website after changes are posted will mean that you accept the updated Terms for future use and future orders.
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
Nothing in these Terms affects your statutory rights.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given consent to allow any minor dependants to use this site under your supervision.
You may not use our products for any illegal or unauthorised purpose, nor may you use the website or our services in a way that violates any applicable law or regulation.
You must not transmit any worms, viruses, malicious code or any code of a destructive nature.
A breach or violation of these Terms may result in suspension or termination of your access to our website or services where reasonably necessary and permitted by law.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service, cancel orders, restrict access, or decline future orders from any person where permitted by law, including where we reasonably believe there has been fraud, abuse, misuse of our website, repeated unreasonable conduct, attempted resale without permission, payment misuse, or a breach of these Terms.
Where we cancel an order before dispatch, we will refund any amount paid for the cancelled order or cancelled items to the original payment method.
You understand that your content, excluding payment card information, may be transferred over various networks and may be changed to conform and adapt to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks and is handled by secure third-party payment providers.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, service, products, content, or access to the website without our express written permission, except where permitted by law.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate, complete and current. However, information may occasionally contain errors, inaccuracies or omissions.
The material on this site is provided for general information only and should not be relied upon as the only basis for making decisions where more accurate, complete, or timely information is available or required.
This site may contain historical information. Historical information is not current and is provided for reference only.
We may modify the contents of this site from time to time. We have no obligation to update information on our site except where required by law, but we may do so where we consider it appropriate.
Nothing in this section affects your statutory rights in relation to goods that are faulty, damaged, incorrect, not as described, or otherwise do not comply with applicable law.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change without notice.
We may modify, suspend or discontinue the website, services, products, or any part of them from time to time.
Price changes will not affect orders that have already been accepted by us, except where there has been an obvious pricing error, product information error, or other mistake that we are legally entitled to correct.
If we cancel an order because of an error, we will refund any amount paid for the cancelled order or cancelled items to the original payment method.
Nothing in this section limits your statutory rights.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. Products may have limited quantities and are subject to return or refund in accordance with our Returns, Refunds, Partial Orders & Delivery Policy and your statutory rights.
We have made every effort to display as accurately as possible the colours, images, sizes, packaging and descriptions of our products. However, we cannot guarantee that your device or computer monitor’s display of any colour, image or detail will be fully accurate.
Product packaging, ingredients, labels, design, language, size, weight, pack quantity, origin, appearance and formulation may vary from time to time where manufacturers, suppliers or importers make changes.
Customers should always read product labels, ingredients and packaging before use, especially where allergies, intolerances, dietary requirements, medical conditions, religious requirements, pregnancy, medication use, or safety concerns apply.
Information on our website is not intended as medical, dietary, allergy, or professional advice. If you have any allergy, intolerance, medical condition, or concern about a product, you should check the product label carefully and seek appropriate professional advice before use.
We may limit the sales of our products or services to any person, household, geographic region or jurisdiction where reasonably necessary and permitted by law.
We may limit the quantities of any products or services that we offer, including to prevent suspected fraud, misuse, stockpiling, unauthorised resale, or errors.
All descriptions of products, availability and product pricing may change from time to time.
We may discontinue any product at any time.
Any offer for any product or service made on this site is void where prohibited.
We do not guarantee that products will meet every personal expectation. This does not affect your statutory rights in relation to goods that are faulty, damaged, incorrect, not as described, not of satisfactory quality, not fit for purpose, or otherwise do not comply with applicable law.
SECTION 5A - STOCK AVAILABILITY, PARTIAL FULFILMENT AND OUT-OF-STOCK ITEMS
Stock Availability Notice: All orders are subject to stock availability. If any item is unavailable, we may refund that item and dispatch the rest of your order. If you only wish to receive your order if all items are available, please write this in the order notes where available or contact us immediately after placing your order. This does not affect your statutory rights.
Occasionally, one or more items in an order may become unavailable after the order has been placed. This may happen due to stock discrepancies, damaged stock, supplier issues, high demand, system errors, warehouse errors, incorrect stock counts, or other availability issues.
If one or more items in your order are unavailable, we may contact you before dispatch where reasonably practical to offer one or more of the following options:
Where it is not reasonably practical to contact you before dispatch, or where dispatch is already being processed, we may dispatch the available items and refund the unavailable items to your original payment method. If this happens, we will make this clear to you as soon as reasonably possible.
If available items are dispatched and unavailable items are refunded, you will only be charged for the goods supplied. Any unavailable items will be refunded to your original payment method.
If you do not wish to accept a partial order, please contact us promptly after we notify you of the stock issue or partial dispatch. If the parcel has already been dispatched, we may not be able to stop delivery, but we will assist with the return process.
If a partial order has already been dispatched and you do not wish to accept it, you should refuse delivery where possible so the parcel can be returned to us.
If the parcel is accepted or delivered and you intend to reject the partial order, please do not open, use, damage, consume, dispose of, or otherwise interfere with the goods. Please contact us promptly for return instructions.
Where you reject a partial delivery because we supplied fewer goods than ordered, we will provide an appropriate return method, return instructions, or prepaid return label at no cost to you.
Any refund for dispatched goods that are rejected as part of a partial order will be issued once the goods have been received back by us and checked, or once valid proof of return has been provided, where applicable.
Goods must be returned in the condition received. We may make a reasonable deduction from the refund where goods have been used, damaged, opened where not permitted, consumed, or handled beyond what is necessary, unless the item is faulty, damaged, incorrect, or not as described.
Refunds for unavailable or out-of-stock items will be processed separately from any refund due for returned dispatched items.
If you accept and keep a partial order, you will be charged only for the goods supplied, and any unavailable items will be refunded.
This section does not affect your statutory rights.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order you place with us where permitted by law.
We may limit, reject or cancel quantities purchased per person, per household, per address, per payment method, or per order where reasonably necessary. These restrictions may include orders placed by or under the same customer account, same payment card, same billing address and/or same delivery address.
If we make a change to or cancel an order, we will attempt to notify you by contacting the email address, billing address, phone number or other contact information provided at the time the order was placed.
We may limit, cancel or prohibit orders that reasonably appear to be placed by dealers, resellers, distributors, automated systems, fraudulent users, abusive users, or customers acting in breach of these Terms.
You agree to provide current, complete and accurate purchase, delivery and account information for all purchases made through our website.
You agree to promptly update your account and other information, including your email address, billing address, delivery address and payment details, so that we can complete your transactions and contact you as needed.
You are responsible for ensuring that the delivery address you provide is complete, accurate and accessible. This includes any flat number, business name, access code, delivery note, or other information reasonably required for delivery.
Where delivery problems arise because the customer has provided incorrect, incomplete or inaccessible delivery details, we may not be responsible for resulting delays or failed delivery, except where required by law.
For more detail, please review our Returns, Refunds, Partial Orders & Delivery Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we do not have control or input.
You acknowledge and agree that access to such tools may be provided "as is" and "as available", without warranties, representations or conditions of any kind from us, except where required by law.
Any use by you of optional third-party tools offered through the site is at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.
We may offer new services and/or features through the website in the future. Such new features and/or services shall also be subject to these Terms of Service.
Nothing in this section excludes or limits liability where it would be unlawful to do so.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available through our website may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy, policies, practices or terms of third-party websites. We are not responsible for third-party materials, websites, products or services, except where required by law.
Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us reviews, comments, feedback, suggestions, proposals, ideas, photographs, messages, social media posts, or other materials, you grant us permission to use, reproduce, edit, publish, translate, and display that content where reasonably connected with our business, website, products, services, marketing, customer service, or legal rights.
You confirm that any content you submit is lawful, accurate to the best of your knowledge, and does not infringe the rights of any third party.
We may, but have no obligation to, monitor, edit or remove content that we reasonably consider unlawful, offensive, threatening, libellous, defamatory, abusive, obscene, misleading, fraudulent, harmful, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.
You further agree that your comments will not contain unlawful, abusive, obscene, misleading, defamatory or malicious material, or contain any computer virus or malware that could affect the operation of the website or any related service.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are responsible for comments you submit and their accuracy. We are not responsible for comments posted by users or third parties, except where required by law.
This section does not affect your data protection rights or consumer rights.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
We process personal information as described in our Privacy Policy, including where necessary to manage orders, process payments, arrange delivery, handle returns, prevent fraud, respond to enquiries, manage disputes, and comply with legal obligations.
Please review our Privacy Policy for more information about how we collect, use, store and share personal information, and how you can exercise your data protection rights.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in our service that contains typographical errors, inaccuracies or omissions. These may relate to product descriptions, product images, ingredients, allergen information, pack sizes, quantities, pricing, promotions, offers, product shipping charges, transit times, stock availability or other information.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information where appropriate.
We may cancel orders if information on the website or any related service is inaccurate, including after you have submitted your order, where permitted by law.
If an order is cancelled because of an error, inaccuracy or omission, we will refund any amount paid for the cancelled item or order to the original payment method.
We undertake no obligation to update, amend or clarify information on the website or any related service, including pricing information, except as required by law.
No specified update or refresh date applied on the website or any related service should be taken to indicate that all information has been modified or updated.
This section does not affect your statutory rights.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content:
We reserve the right to terminate or restrict your use of the website or any related service for violating any prohibited use, where reasonably necessary and permitted by law.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our website will be uninterrupted, timely, secure or error-free.
We do not guarantee that the results obtained from the use of the website will always be accurate or reliable.
From time to time, we may remove the website or service for periods of time, or cancel the service, for maintenance, technical, business, security, or operational reasons.
The website and all products and services delivered to you through the website are provided subject to applicable law and your statutory rights.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of statutory rights that cannot legally be excluded or restricted.
Nothing in these Terms excludes or limits your statutory rights in relation to goods that are faulty, damaged, incorrect, not as described, not of satisfactory quality, not fit for purpose, or otherwise do not comply with applicable law.
To the fullest extent permitted by law, Herbs N Beans, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall not be liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the contract was formed.
We are not responsible for business losses suffered by consumers, including loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in this section limits any liability that cannot legally be limited.
SECTION 14 - INDEMNIFICATION
You agree to be responsible for losses, claims, costs or expenses suffered by us as a direct result of your breach of these Terms, your misuse of the website, your unlawful conduct, or your violation of the rights of a third party.
This section applies only to the fullest extent permitted by law and does not affect your statutory rights as a consumer.
SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law.
The unenforceable part shall be treated as removed from these Terms of Service, and this will not affect the validity and enforceability of the remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred before termination shall survive termination where necessary.
These Terms of Service are effective unless and until terminated by either you or us.
You may stop using our website and services at any time.
If we reasonably believe that you have failed to comply with these Terms, we may terminate or restrict your access to our website or services where reasonably necessary and permitted by law.
We may also deny you access to our services, cancel orders, restrict future use, or refuse future orders where permitted by law, including where there is suspected fraud, abuse, misuse, harassment, threats, payment misuse, or repeated breach of these Terms.
If we cancel an order before dispatch, we will refund any amount paid for the cancelled order or cancelled items to the original payment method.
Termination does not affect any rights or obligations that have already arisen before termination.
SECTION 17 - ENTIRE AGREEMENT
The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect of the service constitute the agreement between you and us regarding your use of the website and purchases from us.
These Terms supersede any prior versions of the Terms of Service, except where previous terms apply to an order already placed and accepted before these Terms were updated.
If there is any conflict between these Terms and your statutory rights, your statutory rights will prevail.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide services or products to you shall be governed by and construed in accordance with the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also have the benefit of any mandatory consumer protection rights that apply in your part of the UK.
Our business address is 32 Merchant Gate, Bedford, MK40 1AS, United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We may update, change or replace parts of these Terms of Service by posting updates and changes to our website.
Changes will apply to future use of the website and future orders. They will not reduce your rights in relation to orders already accepted by us, unless required by law or unless the change is beneficial to you.
Your continued use of or access to the website after changes are posted means that you accept the updated Terms for future use and future orders.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at: contact@herbsnbeans.co.uk
Business address: 32 Merchant Gate, Bedford, MK40 1AS, United Kingdom.
