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Creating a wholesale account is simple. Click on "Sign Up" at the top of the page, fill in your business details, and verify your email address. Once verified, you'll need to submit proof of your business registration to unlock wholesale pricing.

Our wholesale platform is available to registered businesses, retailers, restaurants, cafes, and food service providers across the UK. You'll need to provide valid business registration documents during the verification process.

Yes! We deliver to all regions across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Delivery times may vary depending on your location.

After creating your account, navigate to your account settings and upload your business registration certificate, VAT number, or trading license. Our team will review your documents within 24-48 hours and activate wholesale pricing once approved.

Minimum order quantities vary by product and supplier. Most items have a minimum order value of £50, but this is clearly displayed on each product page. Bulk discounts are available for larger orders.

Browse our product catalog, select the items you need, choose your quantities, and add them to your cart. Review your order at checkout and complete payment. For very large orders, contact our wholesale team for personalized assistance.

We accept all major credit and debit cards, PayPal, bank transfers, and for approved accounts, we offer 30-day payment terms. All transactions are secure and encrypted.

Absolutely! A VAT invoice is automatically generated for every order and sent to your registered email address. You can also download invoices anytime from your account dashboard under "Order History."

No hidden fees! Creating and maintaining a wholesale account is completely free. You only pay for the products you order plus applicable delivery charges, which are clearly shown at checkout.

You can modify or cancel your order within 2 hours of placing it by contacting our support team. Once your order is being prepared or dispatched, changes may not be possible, but we'll do our best to accommodate your request.

Yes, we provide nationwide delivery coverage across England, Scotland, Wales, and Northern Ireland. Remote areas may have slightly longer delivery times, which will be confirmed at checkout.

Standard delivery typically takes 2-5 business days depending on your location. Orders placed before 2 PM are usually processed the same day. Express delivery options are available for urgent orders.

Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your delivery in real-time through your account dashboard or using the tracking link provided.

If your delivery is delayed beyond the estimated time, please contact our support team immediately. We'll investigate with our courier partners and ensure your order reaches you as soon as possible, or arrange a replacement if necessary.

Yes! Express and next-day delivery options are available for most products and locations. Select your preferred delivery speed at checkout, and additional charges will be displayed before you complete your order.

We accept returns within 14 days of delivery for unopened, unused products in their original packaging. Perishable items and custom orders may have different return conditions. Please review our full returns policy or contact support for specific cases.

We sincerely apologize if this happens. Please contact us within 48 hours of delivery with photos of the damaged or incorrect items. We'll arrange a free collection and send replacements or issue a full refund immediately.

Log into your account, go to "Order History," select the order you wish to return, and click "Request Refund." Fill in the reason for return, and our team will review and approve eligible refunds within 2 business days.

Once your return is approved and received, refunds are processed within 5-7 business days. The funds will be returned to your original payment method. You'll receive an email confirmation once the refund is complete.

Click on "Forgot Password" on the login page, enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password securely.

Yes! You can add multiple delivery addresses to your account and assign different billing details for each location. This makes managing orders for multiple stores or branches simple and efficient.

Log into your account and navigate to "Account Settings." From there, you can update your business name, address, contact information, and VAT details. Changes to business registration may require re-verification.

You can reach our dedicated wholesale support team via live chat, email, or phone. Our contact details are available at the bottom of this page. We're here Monday to Friday, 9 AM to 6 PM, and respond to emails within 24 hours.