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Creating a wholesale account is simple. Click on "Register" at the top of the page, fill in your business details including your company name and registration number, and submit the form. Our team will verify your business within 24-48 hours and you'll receive an email confirmation once approved.

Our wholesale platform is available to registered businesses including retailers, restaurants, cafes, catering companies, and food service providers across the UK. You'll need to provide valid business registration documents during the verification process.

Yes! We deliver to all regions across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Delivery times may vary depending on your location, but we strive to serve every corner of the UK with the same quality service.

After registering, you'll need to upload proof of your business registration (such as your Companies House certificate or business license) and a valid business address. Once our team verifies these documents, your account will be upgraded to access wholesale pricing.

Minimum order quantities vary by product and supplier. Most items have a minimum order value of £50, but this can differ. Check individual product pages for specific MOQ requirements. Larger orders often qualify for additional discounts.

Browse our product catalog, add items to your cart, and proceed to checkout. For very large orders, you can contact our wholesale team directly for personalized assistance and potential volume discounts. We also offer a quick reorder feature for repeat purchases.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and for approved accounts, we offer 30-day payment terms. PayPal and Apple Pay are also available for your convenience.

Yes, all orders automatically generate a VAT invoice which is emailed to you upon order confirmation. You can also download invoices anytime from your account dashboard under "Order History." Invoices include all necessary details for your accounting records.

No hidden fees! Registration and membership are completely free. You only pay for the products you order plus applicable delivery charges. All prices are displayed clearly, and there are no surprise costs at checkout.

You can modify or cancel your order within 2 hours of placing it by contacting our support team. Once an order is being prepared or dispatched, changes may not be possible. Contact us immediately if you need to make adjustments.

Yes, we provide nationwide delivery coverage across England, Scotland, Wales, and Northern Ireland. We work with trusted logistics partners to ensure your wholesale orders arrive safely, no matter where your business is located.

Standard delivery typically takes 2-5 business days depending on your location. Orders placed before 2 PM are usually processed the same day. Remote areas may require an additional 1-2 days. Express delivery options are available for urgent orders.

Once your order is dispatched, you'll receive a tracking number via email. You can track your delivery in real-time through your account dashboard or by clicking the tracking link in your dispatch confirmation email.

If your delivery is delayed beyond the estimated timeframe, please contact our support team immediately. We'll investigate with our courier partners and provide updates. For missing deliveries, we'll arrange a replacement or full refund promptly.

Yes! Express and next-day delivery options are available for most products and locations. Select your preferred delivery speed at checkout. Additional charges apply for expedited shipping, and availability depends on order size and destination.

We accept returns within 14 days of delivery for unopened, unused products in their original packaging. Due to food safety regulations, perishable items cannot be returned unless faulty. Contact our support team to initiate a return and receive a return authorization number.

Please report any damaged or incorrect items within 48 hours of delivery. Take photos of the damage or incorrect products and contact our support team. We'll arrange a free collection and send replacements or issue a full refund immediately.

To request a refund, log into your account, go to "Order History," select the relevant order, and click "Request Refund." Provide the reason for your refund request and any supporting documentation. Our team will review and respond within 24 hours.

Once approved, refunds are processed within 3-5 business days. The time it takes for the funds to appear in your account depends on your payment method and bank, typically 5-10 business days. You'll receive email confirmation when your refund is processed.

Click "Forgot Password" on the login page, enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder or contact support.

Yes! You can add multiple delivery addresses to your account for different store locations. During checkout, simply select the appropriate delivery address. You can also set up sub-accounts for different locations if needed by contacting our support team.

Log into your account and navigate to "Account Settings." Here you can update your business name, address, contact information, and billing details. For changes to your registered business name or VAT number, please contact support with updated documentation.

You can reach our dedicated wholesale support team via live chat (available during business hours), email at support@wholesale.herbsnbeans.co.uk, or phone. We aim to respond to all inquiries within 24 hours, with most queries resolved much faster.