Returns & Refund Policy

Food items perishable or non-perishable items are non-returnable unless defective or damaged and you have up to 7 days after you receive your order to send us an email with a proof of damage or defective.

Non-food items can be returned with full refund if they are in a re-saleable condition within 14 days of receiving your order.

You can send us an email at: contact@herbsnbeans.co.uk or send a message to one of our social media channels. We'll do our best to arrange for your return and refund. All we ask is that your returned products are in a re-saleable condition, in the same condition that you received with their original packaging.

If a product is sealed, please do not remove the seal until you're sure you're keeping the item. When we get the item back from you, we will process your refund within 14 business days.

If there are any perishable items in your delivery that you're not happy with, unless there's something wrong with the item, unfortunately we can't offer a refund for any perishable items if you change your mind after the item has been dispatched.

If you discover that there's something wrong with any product in your order, such as a damage or it's not as described, please email us at contact@herbsnbeans.co.uk or send a message to one of our social media channels stating your order number and a short description of what the issue is, and we will be happy to discuss the problem with you and guarantee full satisfaction.

Since we don't offer exchanges, you're more than welcome to reorder any refunded item (subject to stock availability) when you shop on our website again.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We will not refund delivery fees for non damaged or incorrect items.

Returned orders with free delivery will have a refund after approval with deducation of delivery fees plus other fees.

Return Policy for Refused or Uncollected Deliveries

Customers are responsible for tracking their parcels. If delivery is refused or if no one is available to accept the parcel, it will be sent to a depot or post office for collection. If the parcel is not collected and is returned to us, we will deduct the cost of the shipping and return labels from your total payment. The remaining balance will be refunded to you.

Key Points:

• Customers must track their parcels.
• If delivery is refused or uncollected, the parcel will be returned.
• Shipping and return label costs will be deducted from your refund.
• The remaining balance will be refunded.

For any questions or further assistance, please contact our customer service.

Late or missing refunds (if applicable)

If you haven't received a refund yet, please check your bank account then contact your credit card company, it may take some time before your refund is officially posted.

If you have not received your refund yet, please contact us at contact@herbsnbeans.co.uk